The 9/11 Mental Health and Substance Abuse Program

Call 1-800-LIFENET for immediate help (1-800-543-3638) Lea el resumen en español		Please note that the information below applies only to current enrollees of the Program. GENERAL QUESTIONS How do I enroll? What type of financial assistance does the 9/11 Mental Health and Substance Abuse Program ("the Program") provide? When I reach my benefit limit, can I request an exception for additional coverage if I am still in treatment? Where can I get treatment? What medications are covered under the program? Who funds and administers the 9/11 Mental Health and Substance Abuse Program? QUESTIONS ABOUT HOW THE PROGRAM WORKS WITH OTHER INSURANCE I already have insurance that includes mental health coverage. Am I still eligible for the program? I have "in-network-only" mental health coverage under my insurance plan. Must I see a provider from this plan's network provider panel? QUESTIONS ABOUT IMPORTANT DEADLINES Is there a deadline for enrolling in the program? How long is assistance available? When is the last day I can submit claims for covered services? What if I am enrolled and decide not to participate? What happens if I am eligible for the program but have not filed any claims, and the program ends? Is the assistance set aside for me? I do not remember whether or not I enrolled; how can I find out? What if I do not receive the explanation of benefits (EOB) statement from my insurance company prior to the March 31, 2008 deadline for submitting claims? Are there other resources that can help me pay for therapy after this program has closed? Why is the program ending in 2007? What happens if I submit a claim before the deadline and it is rejected for missing information? QUESTIONS ABOUT SUBMITTING CLAIMS How do I submit claims? I started seeing a therapist right after September 11th, but I enrolled only recently in the 9/11 Mental Health and Substance Abuse Program. May I submit claims for services I received prior to my enrollment? OTHER QUESTIONS I am uninsured and I don't know how to locate a provider. Can you help?